At ECONIE, your satisfaction is our priority. If something isn’t right with your order, we want to make it easy for you to return or exchange it. Please read our policy below to understand how returns, refunds, and exchanges work.

1. Return Eligibility
You may return most items within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging with all tags and accessories included.

2. Non-Returnable Items
Certain items cannot be returned, including products marked as final sale, clearance items, personalized/customized products, and items that have been used, damaged, or altered after delivery.

3. How to Start a Return
To initiate a return, contact our support team at Info@econie.com with your order number and reason for return. Once approved, we will provide you with return instructions and, if applicable, a return shipping address.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. In such cases, ECONIE will cover the return shipping expenses.

5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Please note that your bank or card provider may take additional time to reflect the refund.

6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund at no extra cost to you.

7. Exchanges
If you’d like to exchange an item for a different size, color, or product, please contact our support team. Exchanges are subject to product availability and must follow the same eligibility conditions as returns.

8. Cancellations
Orders can be cancelled free of charge within 12 hours of placement, as long as the order has not yet been shipped. Once an order has shipped, it can no longer be cancelled and must follow our standard return process instead.

If you have any questions about our Refund & Returns Policy, please contact us:

Website: https://econie.com/
Email: Info@econie.com
Address: 3027 Marina Bay Dr Ste 390, League City, TX 77573
Phone: +1 7139496465
Business Name: Econie LLC